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Sunday, 17 December 2017

Friday fiasco at Karltons – Horizon Grill Candolim Goa

This is perhaps the briefest review I have ever written.
A few days before, I did my customary investigation on the restaurant. The menu had some interesting dishes and the prices respectable. I really liked the contemporary surroundings, believing this to have prospect for a great review.
On arrival, I was surprised to see that there was only three tables eating. After fifteen minutes I realised why.



STAFF

There seemed to be a lot of staff milling around the bar area when we arrived, yet still as we looked around no one came, hence we seated ourselves.

A waiter came to our table, even though we acknowledged him, without a word he placed menus down. Still no communication, he stood there looking at us. Feeling slightly uncomfortable, MR R ordered our drinks.

The drinks did arrive quickly by another pokerfaced waiter.

After studying the menu, we asked a passing waiter if we could order, to which he surly said he would get someone. Another waiter arrived coldly asking us what was the problem?  Expressing we wanted to order, he walked off and the original waiter came back with a curt, “What!”

It only took one look at MR R to see, like me he wasn’t happy. Politely MR R said he was going to order, but due to the inhospitality of service we had received so far there was no way he now wanted to eat here, and asked for the bill. Without any reaction the waiter walked off.  We paid our bill and left.

A word of advice for Karltons

Your surroundings are great. The menu looked mouth-watering. I was so looking forward to trying so many dishes. Your ruin will be your staff. For goodness sakes this is Goa where for many years it has been known for its friendly hospitality. Tourists come on holiday to feel relaxed and have fun. Part of the holiday for Europeans is interacting with staff. All I saw at Karltons was robots.  


WOULD I GO AGAIN? No
0/0 Red Hot chillies 

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