Review of : Wok and Roll – Sinquerim Candolim Goa

Having been earlier in the day to book a table for four and looked at the menu, I was really looking forward to our evening at Wok and Roll.

When Mr R, our friends and myself arrived, there were already three tables taken, with people eating. We stood at the host point for a good five minutes, waiters buzzing around, but no one acknowledged me.  Eventually knowing which table we had booked I sat my guests myself.  Waiting over ten minutes, still we had not been acknowledged, whereby Mr R had to leave the table to ask a waiter if we could have menus and order some drinks.  After a while, the waiter returned with one glass, went back to the bar, came back with three gins, returned then went back for the beer, returned then back again for the tonic. We had to ask for ice.  While perusing the menu, a couple of large tables arrived. We decided to order as quickly as possible, if the drinks fiasco was anything to go by.

Having said that our order arrived within twenty minutes.

The food was amazing,

One of our guests had two starters as a main course.

Vietnamese Summer Roll – Rupees 240

 

Rice paper rolls stuffed with cucumber, carrot, spring onion, glass noodles, tofu, lettuce flavoured with herbs. Served with Noac Cham Sauce.

Seafood Dim sums Rupees 290

 

Eight wonderful prawn filled dumplings served in a bamboo steamer.

Chicken Thai Curry Rupees 320

Ample pieces of chicken cooked in a med spicy red chilli sauce. Very tasty. Served with plain rice in a cute bamboo tube.

Cambodian Style Beef Rupees 340

Good sizes pieces of beef stir-fried in a black pepper sauce.  Beef was lovely and tender in a rich, thick sauce with cherry tomatoes. The menu said shallots but we actually had sliced red onion.

Chicken Char Kaway Tiao (Chicken Noodles) Rupees 300

Malaysian style flat rice noodles. To die for. A huge bowl of spicy noodles, veg and fish a meal in its self. Just one mouthful and I could have been back in Malaysia. We had two bowls of this dish and shared amongst the four of us.

Without a doubt, the food was flawless.

During our meal, not one waiter came to our table. Having finished our meal and sat for ten minutes or more with dirty plates, we had to again go and ask a waiter to clear the table and order another round of drinks.

I cannot stress enough how wonderful the food was, but the abysmal service really put a damper on the evening, and our overall experience of Wok and Roll.  While waiting for the bill, I watched the waiting staff.  In all my years as a restaurant manager, and hospitality trainer, I have never witnessed such chaos. Waiters ran around like head less chickens. They obviously did not have their own set tables to look after, which in my experience is a disaster waiting to happen. I never saw a floor manager or anyone who looked like they were in control, wandering around observing, checking on tables.

Even though the food was top class, I have to give Wok and Roll a sad

2/5 Red Chillies

Sorry guys, the service really upset not just me but also my guests.